Frequently asked questions
Quick answers about appointments, scheduling, and your patient portal. Can't find what you need? Request help or call (919) 774-1355.
How do I reschedule my appointment?
The easiest way is to email scheduling@boneforte.com with your name and the date of your current appointment, and let us know a few times that work better for you. You can also call us at (919) 774-1355 and we'll take care of it on the spot.
Who do I contact about scheduling questions?
All scheduling questions — new appointments, changes, and cancellations — go to scheduling@boneforte.com. For anything else, reach us at info@boneforte.com.
What if I need to cancel?
We understand plans change. Please email scheduling@boneforte.com or call (919) 774-1355 as soon as you know, so we can offer your time to another patient and find you a new slot.
How do I sign in to the patient portal?
Go to the home page and sign in with your email and password. If you've forgotten your password, use the forgot password link to reset it.
I'm a new patient. How do I get portal access?
Call us at (919) 774-1355 and we'll set up your record and portal account. Once you're set up, you'll receive an email with your sign-in details.
What is a REMS scan?
REMS (Radiofrequency Echographic Multi Spectrometry) is an ultrasound-based bone density scan. It's radiation-free, comfortable, and gives clear insight into your bone strength and fracture risk — so you can track your bone health safely over time.
Where can I see my scan results?
Your results are posted to your patient portal as soon as they're ready. Sign in and open your results page to view reports and see your progress across visits.
How do I request help with something else?
Use our request help form and a member of our team will follow up with you. If you have a portal account, you can also submit and track requests from the support page after signing in.